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Troubleshooting Steps for Office 365 Message Encryption (OME)

There are many factors involved in being about to successfully open an OME encrypted email message. We have found these troubleshooting steps are able to resolve most issues people have opening the encrypted emails.

  1. Your workstation’s browser needs to be IE 9 or better with the most current service packs, or the current version of Firefox or Chrome.
  2. If you don’t currently have a Microsoft account for authentication, use the https://signup.live.com page to create an account, using the email address that received the encrypted email. If you are trying to use the older EHE (Exchange Hosted Encryption) account and password to open the email, this will not work.
  3. Authentication might be a problem if your business or agency is blocking Microsoft authentication. Try accessing https://login.live.com and https://profile.live.com. If you are not able to access those pages or the signup page previously listed, please work with your internal support organization to get your internet access updated.
  4. If your agency or business blocks webmail, you may not be able to access this link. Again, you will need to work with your internal support organization to get your internet access updated.
  5. Your workstation’s root certificates need to be up to date. If you are getting a certificate error when accessing the encrypted email site, refer to http://support.microsoft.com/kb/931125 to update your certificates.
  6. Your agency or business proxy servers may be causing connection and certificate problems or blocking access. This is difficult to diagnose since your connectivity may be intermittent with this issue. Working with your internal support organization to get your internet access optimized would be the first avenue to try. If possible, test accessing the encrypted email on a computer that has a direct connection to the internet to see if proxies or filters could be creating a problem. The service uses the Exchange Outlook Web App email client, so referring to http://technet.microsoft.com/library/hh373144.aspx for the latest IP addresses or URLs to whitelist for Exchange Online should help if this is a problem.
  7. If the encrypted email is being sent to a distribution group or shared mailbox, do all the recipients have access to the shared ID & password for the new encryption account?
  8. Groups’ spam filters may be filtering the messages. The encrypted email message uses an attachment of “message.html”.
  9. Any customizations that an organization had in place for the previous encryption product (Microsoft Exchange Hosted Encryption) should remain in place as those customizations would still be needed for older emails.



ITS Releases the NYS IT Strategic Plan 2014-2017

 

The Office of Information Technology Services (ITS) announces release of the first New York State IT Strategic Plan 2014-2017. This plan articulates New York State’s information technology goals from an enterprise perspective and lays out the strategies and foundation for achieving those goals. ITS’s strategies rely heavily on Governor Andrew Cuomo’s vision for IT service delivery and information technology in New York State. As ITS strengthens its foundation, New York State will begin to realize many of the benefits associated with a modern and smaller infrastructure footprint, significantly fewer disparate products and technologies, and streamlined processes.

 

View Strategic Plan

 



2014 NYS Cyber Security Awards

 

June 12, 2014

 

The New York State Enterprise Information Security Office (EISO) presented two awards at the June 2 Executive Briefing on Cyber Security in Albany, NY. This award recognizes New York State employees who have made a significant contribution to their organization and have demonstrated a continued commitment to support and enhance cyber security activities in New York State.

This year, the award has gone to two outstanding professionals. Both have made significant contributions to the New York State Office of Information Technology Services (ITS).

The first award winner is: Christopher Stanley
Chris is the Director of Information Security for the ITS Health Cluster. He is responsible for protecting some of the state’s most vulnerable citizens in the Department of Health, the Office of Mental Health, and the Office of Alcohol and Substance Abuse Services, as well as protecting the data in those agencies and the Office of Medicaid Inspector General. Chris has been instrumental on many enterprise projects as an advisor and Subject Matter Expert in helping to guide the NYS standards and policies.

 

The ITS EISO is pleased to recognize Chris for the exceptional service he provides NYS in the area of cyber security.

 

The 2nd award winner is: Michael McManus
Michael McManus is a Security Architect for NYS Office of Information Technology Services Chief Technology Office (CTO). During his time with the Infrastructure Team at the CTO, Michael has demonstrated a combination of technical, communication, and leadership skills that are exceptional among his peers. He is a natural communicator with proven ability to articulate and simplify complex technical concepts verbally and in writing. Michael’s technical knowledge of information security is excellent, and he continues to learn and develop new skills, as he has earned many industry certifications. His passion and energy is evident daily through his contributions to the team.

 

The ITS EISO is pleased to recognize Michael for the exceptional service he provides NYS in the area of cyber security.

 

Please join us in recognizing and congratulating these two well-deserving professionals for their hard-work and outstanding contributions!

 

Previous Years' Award Winners

2013
Karen Sorady (ITS Enterprise Information Security Office)
Janet Carmack (ITS Enterprise Information Security Office)

2012
Ted Phelps (State University of New York)

2011
Roger Michael (NYS Worker's Compensation Board)

2010
Michael Springer (NYS Dormitory Authority)

2009
Deborah Snyder (NYS Office of Temporary and Disability Assistance)
Marilyn MacBride (NYS Department of Motor Vehicles)
Ramon Rodriguez (NYS Office of State Comptroller) 

 

(L to R) Kishor Bagul, Brian Digman, Deb Snyder, Michael McManus, and Rajiv Rao
(L to R) Kishor Bagul, Brian Digman, Deb Snyder, Michael McManus, and Rajiv Rao
(L to R) Brian Digman, Deb Snyder, Chris Stanley, and John Norton
(L to R) Brian Digman, Deb Snyder, Chris Stanley, and John Norton

 



New York State Cyber Security Conference and 9th Annual Symposium on Information Assurance

 

June 3-4, 2014

 

The 17th Annual New York State Cyber Security Conference (NYSCSC ’14) and 9th Annual Symposium on Information Assurance (ASIA ’14) held June 3-4 , 2014 at the Empire State Plaza, had record-breaking attendance, with 1,134 attendees. Recognized as the premier Northeast conference for cyber security education, the event was co-hosted by the New York State Office of Information Technology Services Enterprise Information Security Office, the NYS Forum, Inc., and the University at Albany's School of Business and College of Computing and Information.

 

Michael Daniel, Special Assistant to the President and Cybersecurity Coordinator provided the keynote “The Administration’s Perspective on Cybersecurity” on June 4. Members of the Governor’s Cyber Security Advisory Board engaged in an interactive discussion of current challenges facing the information security community for the June 3 keynote.

 

New to the Conference this year were two training classes on Cyber Incident Analysis and Digital Forensic Incident Response, a live cyber challenge (Panoply), and a mobile event guide. Conference sessions covered a wide range of timely security themes and topics.

 



Governor Cuomo Highlights Open NY for Sunshine Week

 

Issues One-Year Report on Open NY Transparency Initiative

Encourages New Yorkers to Engage with Open Data Online at Data.NY.Gov

 

Governor Andrew M. Cuomo today honored Sunshine Week by issuing a one-year report on Open NY, an initiative aimed at increasing citizens' engagement with their government, and encouraging New Yorkers to visit the State's comprehensive data transparency website, Data.NY.Gov. The Open NY One-Year Report, which reviews accomplishments and sets the stage for the future of the initiative, is available on Data.NY.Gov.

 

Read the entire March 18th press release.

 



ITS Names Executive Deputy Chief Information Officer

 

Mahesh Nattanmai has been appointed Executive Deputy Chief Information Officer at the New York State Office of Information Technology Services (ITS). In his new role, Mahesh will report directly to Brian Digman, NYS Chief Information Officer, and will represent the State’s Office of the Chief Information Officer. He will be responsible for the delivery and operation of major IT services and will provide expert advice in all areas related to strategic planning and agency policy development. Mahesh has played significant leadership roles in several key transformation programs, including the consolidation of IT functions under ITS. Mahesh will start on January 23.

 



Marking Our First Year

 

November 22 marks the One Year Anniversary of the creation of the Office of Information Technology Services (ITS). ITS provides an incredible opportunity for State government to better serve New York by uniting 4,000+ technology professionals into one organization focused on providing best-in-class IT service. The NYS Chief Information Officer Brian Digman thanks ITS staff for their efforts as they work side-by-side to build this new government agency. ITS looks forward to continued successes in the years to come.

 

 



Governor Cuomo Announces Agreement with Microsoft for Statewide Implementation of Office365

 

$3 million annual savings from cloud-based system that will consolidate email and Office applications

 

Governor Andrew M. Cuomo today announced an agreement between New York State and Microsoft that will allow all state Executive agencies to move to Microsoft Office365, a single operating platform that will provide consolidated email systems, access to familiar Office applications, and shared calendaring in a cloud-based system. Prior to this agreement, there were more than 27 different email, word and data processing systems in use at state agencies. Moving to a common platform is anticipated to save approximately $3 million annually in license fees, hardware, maintenance, energy, and personnel costs. The agreement, which is the first of its kind in New York, is the result of the Governor’s strategic sourcing and information technology (IT) transformation projects.

 

Read the entire August 13th press release.

 



Governor Cuomo Releases Provisional Open Data Guidelines to Increase Transparency Among State Agencies

 

New York Becomes First State to Publish Draft
Open Data Handbook on GitHub

 

Governor Andrew M. Cuomo today released provisional open data guidelines for state agencies and public authorities to participate in Open.ny.gov, marking another milestone for the State’s data transparency website. With this action, New York is the first state in the nation to publish its provisional open data guidelines and seek public comment on GitHub, an open source platform that allows for open collaboration and sharing. Public comment is open until September 1, 2013.

 

To view the provisional guidelines, go to: https://github.com/nys-its/open-data-handbook

 

Read the entire June 13th press release.

 



Conference Brought Internationally Recognized Cyber Security Experts to Albany

The 16th Annual New York State Cyber Security Conference was held June 4-5, 2013 at the Empire State Plaza in Albany. Recognized as the premier Northeast conference for cyber security education, the event was co-hosted by the NYS Office of Information Technology Services’ Enterprise Information Security Office, the New York State Forum, Inc., and the University at Albany's School of Business and College of Computing and Information.

 

The conference featured a welcome by Fran Reiter, Executive Deputy Director of State Operations, a keynote address by Michael Papay, Vice President of Information Security and Cyber Initiatives for Northrop Grumman’s Information Systems sector and Chief Information Security Officer, who presented “Recommended Cyber Actions for Large Enterprises: An Industry Perspective.” Billy Rios of Cylance provided the Annual Symposium on Information Assurance’s keynote talk “Why every CSO needs to know Industrial Control Systems (ICS).”

 

The event drew over 1,000 attendees from government, the private sector, and academia to the Capital Region. This year’s conference theme was Helping Navigate Stormy Seas.

 



New State-of-the-Art Data Center at SUNY's College of Nanoscale Science and Engineering

A milestone for the State and the Office of Information Technology Services with the announcement by Governor Andrew M. Cuomo that New York will house its new, state-of-the-art data center at SUNY’s College of Nanoscale Science and Engineering (CNSE) as part of a partnership between the New York State Office of Information Technology Services (ITS), New York State Office of General Services (OGS), and CNSE to make government IT operations and services more efficient and reliable.[April 10, 2013]



Enterprise Information Security Office

With the passage of the 2013-14 NYS Executive Budget, the functions, powers, and duties of the Office of Cyber Security have been transferred to the Office of Information Technology Services (ITS). The NYS Office of Cyber Security is now called the ITS Enterprise Information Security Office (EISO). Welcome EISO!



ITS Operations (formerly IT Delivery Services and IT Customer Relationship Management Services) has a new name:

Enterprise Operations

Gary Kuchark has been named Deputy Chief Operations Officer. On behalf of the newly named Enterprise Operations, we extend a hearty congratulations to Gary and look forward to working with him.




Governor Cuomo Launches Open.NY.Gov Providing Public Unprecedented User-Friendly Access to Federal, State and Local Data