Contact ITS

The Customer Care Center provides customers with a single point of contact to address operational problems, request services, and report incidents. The Customer Care Center is focused on providing a quick and professional response, and resolution, to ensure customer satisfaction.

Main Phone Number: 1-866-789-4638
For Technical Support: 1-800-697-1323

ITS Mailing Address:
Office of Information Technology Services
State Capitol
Empire State Plaza
P.O. Box 2062
Albany, NY 12220

Your Customer Relations Manager (CRM) will work with you to understand your unique business requirements and how our services can best help meet your needs. CRM’s facilitate usage of services and intergovernmental communication.

Customer Relations Managers (By County)
Customer Relations Managers (By State Agency)
Customer Relations Managers (By Cluster)