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Customer Care Center

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ITS provides first level application and technology infrastructure help desk support to New York State agencies. Equipped with state-of-the-art service management tools, ITS's Customer Care Center (CCC) aims to solve your problems as quickly as possible, 24 hours a day, 7 days a week, 365 days a year. We never close! From the time your call is received and all the way through closure, the CCC is your "Incident Manager."

 

The CCC supports personal computers, terminals, peripherals, custom and commercial off-the-shelf software for state, county and local jurisdiction.

Services Offered:

  • 24x7x365 support - We never close!
  • Support for custom products or applications
  • Critical Conference Bridges- The CCC uses a critical conference bridge to focus technical expertise on complex events and streamline communications.
  • Customized Communication with customers and technical support staff
  • Full help desk operations, including assignment of severity levels and coordination of related incidents
  • For Technical Support:  1-800-697-1323
  • Main Support:  1-866-789-4638

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