ITS provides first level application and technology infrastructure help desk support to New York State agencies. Equipped with state-of-the-art service management tools, ITS's Customer Care Center (CCC) aims to solve your problems as quickly as possible, 24 hours a day, 7 days a week, 365 days a year. We never close! From the time your call is received and all the way through closure, the CCC is your "Incident Manager."
The CCC supports personal computers, terminals, peripherals, custom and commercial off-the-shelf software for state, county and local jurisdiction.