customer
Telecommunications TEST
ITS offers a complete array of voice communications solutions to NYS agencies. Agencies can choose from a variety of feature-rich services including dial tone, voicemail, free-on-net calling, call center services and video conferencing.
- Phone & Voicemail User Guides - TDM Locations (CAPNET, Upstate, Metronet, and Centrex)
- Phone & Voicemail User Guides – VoIP Locations (Cisco ITS & DSHES Clusters, AVAYA VoIP)
- Phone & Voicemail User Guides – Unified Communications (UC) for UniteNY (Link Coming)
- Video Training
- Our Albany Video Teleconferencing room can accommodate up to eight people. There are no other Video Teleconferencing locations.
- Video Teleconferencing Fact Sheet (pdf)
Customer Relations Managers (By Cluster)
Customer Relations Manager Assignments By Cluster
Cluster Information
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Health & Human Services |
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HHS/Health |
General Government |
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ITS Customer Bulletins Archive
Customer Bulletins are designed to provide our customers with information regarding changes or enhancements to our services. Customer Bulletins are emailed to our customers and posted here on our website.
If you have questions, would like more information about any Customer Bulletins or need copies of attachments to them, please contact ITS Customer Relations at 1-866-789-4638.
Enterprise ITSM Frequently Asked Questions
Last Updated 4/17/2012
1) Q. When can customer agencies access the system?
A. The system is live and any agency representative with a valid NYSDS account can access the system. However, the full ITS Service Catalog is not yet available. Agency representatives will have limited authorization within the system until all request items are live.
2) Q. Can I review my agency’s requests even though I am not the requester?
Information Technology Service Management (ITSM)
The ITSM Program
The Office of Information Technology Services (ITS) is implementing an organization-wide Information Technology Service Management (ITSM) Program. The goals of this Program are to optimize service delivery and improve customer service by implementing consistent, reliable and repeatable processes. The ITSM Program began with ITS’s implementation of Incident Management within the Customer Care Center. Currently ITS is working on implementing include Service Request Management, Change Management and Configuration Management.
OFT Provides First Level Application and Technology Infrastructure Help Desk Support
Link to Media:
http://cio.ny.gov/customer_care_center
News Date:
12/12/2011
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OFT provides first level application and technology infrastructure help desk support.
Link to Media:
http://cio.ny.gov/customer_care_center
News Date:
12/12/2011
»
CIO/OFT offers a complete array of voice communications solutions to NYS agencies.
Link to Media:
http://cio.ny.gov/services/regional.htm
News Date:
04/20/2011
»
ITS Customer Bulletins
Customer Bulletins are designed to provide our customers with information regarding changes or enhancements to our services. Customer Bulletins are emailed