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Workforce Development

In an environment of tight budgets, restricted travel, and limited staffing resources, it is critical for all New York State agencies to continue to develop their most important resource: the State workforce. 


New Yorkers must continue to develop their skills to take advantage of changing technologies that can help our state be world-competitive, and NY government perform better.

The ITS Council's Workforce Development Committee promotes policies and practices that support a high-skilled workforce. The Committee works collaboratively with the Office of the State CIO, the Department of Civil Service, and Governor’s Office of Employee Relations and others on projects promoting IT employee recruitment, skill development and career growth.


Current committee projects:

  • The Department of Civil Service’s (CS’s) development of a dual track career path for IT workers; one based on the traditional promotional path based on supervisory duties and the second new path based upon employee technical skills.

  • The CS development of skills inventory as part of the selection process for civil service promotional exams.

  • A CS effort to revamp the G-18 skill inventory and administrative process for new hires into state service.

  • More formal educational programs for IT professionals.

  • Developing a website for recruitment of interns from academia into state service.

Training Services, housed at ITS, has focused on enterprise wide training solutions with a high return on investment.  These solutions provide the benefits of increasing staff development, increasing learning retention, and ensuring training consistency, while simultaneously decreasing the financial and staff resources required for State agencies to implement staff development solutions.

Enhancing the skills of state IT employees and reducing dependence on IT staff augmentation consultants was the goal of legislation passed by the Legislature in December 2009 to replace IT consultants with state employees. Potentially saving up to $50 million, the legislation is designed to hire from the current civil service eligible lists or create new five year project positions.

Encouraging and nurturing an interest in computer technology education is a great way to help New York develop an innovative and talented IT workforce of the future. ITS has partnered with a number of University and Colleges throughout New York State to grow internships to identify areas of collaboration on future training initiatives and develop a pipeline of workers for tomorrow.

Tactical learning is critically important for students to successfully translate classroom experiences into higher education and IT career opportunities. ITS works with students from Green Tech Charter High School to introduce them to leading technology facilities and research in which they may someday work.

Training Services

ITS Training Services provides a broad range of strategic services to achieve training needs through the use of technology.  We offer a variety of low or no cost solutions available to meet your training needs.

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The 2012 Empire Knowledgebank Program is here!

New York State ITS Training Services is pleased to announce the 2012 Empire Knowledgebank program has begun. The Empire Knowledgebank program is an enhanced e-learning tool providing a convenient and cost-effective way for NYS employees to continue training and education right from their desktop.


Each basic e-learning license provides its user with 24x7 access to over 3,000 courses in information technology, business and professional development and desktop software from January 1, 2012 – December 31, 2012.


We encourage all state government entities to take advantage of this purchase. As in past years, pricing is based on aggregate totals. The more we buy—the lower the price!



For a listing of libraries and available courses see the Empire Knowledgebank Portal and click on “Program Overview” or see our YouTube Video.


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ITS has four computer training rooms available at no charge to NYS and local government entities.  Four classrooms are located in Albany on floor 3B of Core 4 in the Swan Street building of the Empire State Plaza.


Another classroom is located in Albany on floor 1B of the Core 4 in the Swan Street building.  This classroom is intended for presentations of up to 50 people and can be configured in various styles to best suite your meeting needs.


  • Each training room has 14 networked computers (1 instructor and 13 student PCs), a ceiling mounted projector, and a networked printer.
  • The standard training room PC configuration is Windows XP Professional and Office 2007, but the PCs can be configured for whatever technology training is scheduled.
  • The NYS agency or the instructor is responsible for the legal licensing of any additional software that is needed for the training class.
  • For accessibility, an adjustable workstation is available in each training room.  A 19-21" monitor is available upon request, as are screen reading and screen magnification software.

Reserve a training room with our online request form


eLearnNY is an e-learning authoring tool created by ITS.  It allows NY government organizations to create, customize, and share online courses.


This service is available to New York State and local government organizations.


eLearnNY Log In



No need to know HTML to create online courses- Basic text editors are available for formatting.

Authentication- Organizations can choose to use NYS Directory Services for authentication, or not.  Either way, user data is tracked in the application for easy reporting.

Glossary- Terms entered into the glossary will appear automatically at the bottom of the pages which include those terms, and the definition can pop up without navigating off the page.

Quiz Builder- Create your own quizzes, keep track of the scores to report later- you can even create a final exam!

Custom Welcome Pages- Include your own message and billboard graphic.

Table of Contents- Allow users and administrators to print out course outlines as a handout, as well as see each module/page and navigate to any part of the course.

Reporting- You can report on users in your organization who take your custom course, if they completed the course and quiz/exam scores.

Clone and Customize Courses- Organizations can "share" custom courses to allow other organizations to customize the content for their own needs.