enterprise

Conference Brought Internationally Recognized Cyber Security Experts to Albany

The 16th Annual New York State Cyber Security Conference was held June 4-5, 2013 at the Empire State Plaza in Albany. Recognized as the premier Northeast conference for cyber security education, the event was co-hosted by the NYS Office of Information Technology Services’ Enterprise Information Security Office, the New York State Forum, Inc., and the University at Albany's School of Business and College of Computing and Information.

Last Updated 4/17/2012

1) Q. When can customer agencies access the system?

A. The system is live and any agency representative with a valid NYSDS account can access the system. However, the full ITS Service Catalog is not yet available. Agency representatives will have limited authorization within the system until all request items are live.

2) Q. Can I review my agency’s requests even though I am not the requester?

The ITSM Program

The Office of Information Technology Services (ITS) is implementing an organization-wide Information Technology Service Management (ITSM) Program. The goals of this Program are to optimize service delivery and improve customer service by implementing consistent, reliable and repeatable processes. The ITSM Program began with ITS’s implementation of Incident Management within the Customer Care Center. Currently ITS is working on implementing include Service Request Management, Change Management and Configuration Management.

Brief Description of Goods and Services:

The New York State Office of the Chief Information Officer/Office for Technology (CIO/OFT) and the New York State Senate are pleased to announce Capitol Camp 2011, on October 20-21, in Albany. The third annual event will bring together government technology stakeholders to discuss ways innovative technology can increase transparency and citizen engagement.